Promote
and Improve our communication with customers to increase the
efficiency and effectiveness of handling their claims and
critiques to constantly develop the quality of our products
and services.
Manage all customer claims through a policy of continuous
feedback and bringing long-lasting solutions.
Increase customer satisfaction through establishing and
extending a customer oriented approach in all levels of our
company.
Comply with all applicable legal legislation concerning the
customers.
Analyze customer claims and requests to take lessons from
and keep a record of those inquiries to improve product and
service quality.
Always pursue a sincere, transparent and reliable approach
in all our dealings with the customers.
To Announce that we have adopted basic principles of the
Customer Claims Management Policy and endeavor to work by
observing these principles at every step we take.
