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We commit ourselves to:
Promote and Improve our communication with customers to increase the efficiency and effectiveness of handling their claims and critiques to constantly develop the quality of our products and services.
- Manage all customer claims through a policy of continuous feedback and bringing long-lasting solutions.
- Increase customer satisfaction through establishing and extending a customer oriented approach in all levels of our company.
- Comply with all applicable legal legislation concerning the customers.
- Analyze customer claims and requests to take lessons from and keep a record of those inquiries to improve product and service quality.
- Always pursue a sincere, transparent and reliable approach in all our dealings with the customers.
- To Announce that we have adopted basic principles of the Customer Claims Management Policy and endeavor to work by observing these principles at every step we take.