We commit ourselves to:

  • Promote and Improve our communication with customers to increase the efficiency and effectiveness of handling their claims and critiques to constantly develop the quality of our products and services.
  • Manage all customer claims through a policy of continuous feedback and bringing long-lasting solutions.
  • Increase customer satisfaction through establishing and extending a customer oriented approach in all levels of our company.
  • Comply with all applicable legal legislation concerning the customers.
  • Analyze customer claims and requests to take lessons from and keep a record of those inquiries to improve product and service quality.
  • Always pursue a sincere, transparent and reliable approach in all our dealings with the customers.
  • To Announce that we have adopted basic principles of the Customer Claims Management Policy and endeavor to work by observing these principles at every step we take.